Privacy Policy

Effective Date: 01 January 2025

1. Introduction

At Maghsala, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data.

2. Information We Collect

2.1. For Users
    •    Full Name
    •    Phone Number
    •    Email Address
    •    Delivery Addresses (e.g., home, office)
    •    Items and quantities selected during order placement

2.2. For Providers
    •    Business Name and Address
    •    Contact Information
    •    E-commerce Registration Number
    •    Legal and Identification Documents

2.3. For Drivers
    •    Full Name
    •    Phone Number
    •    E-commerce Registration Number
    •    Residential Address
    •    Real-time GPS Location
    •    Photograph

3. How We Use Your Information

We use your information to:
    1.    Facilitate and improve our services.
    2.    Manage and fulfill orders, including pickups and deliveries.
    3.    Communicate with Users, Providers, and Drivers regarding order statuses.
    4.    Process payments and commissions.
    5.    Ensure legal and regulatory compliance.

4. Data Sharing

Your data may be shared with:
    •    Providers to process your laundry orders.
    •    Drivers to manage pickups and deliveries.
    •    Third-party service providers for payment processing and analytics.
    •    Legal authorities, as required by law.

Maghsala does not sell or rent your personal information to any third parties.

5. Data Security
    •    We use industry-standard encryption and secure storage to protect your personal information.
    •    Users are responsible for maintaining the confidentiality of their account credentials.

6. Cookies and Tracking

Maghsala uses cookies to:
    •    Enhance user experience.
    •    Track and analyze Platform usage.
Users can disable cookies in their browser settings, but this may limit Platform functionality.

7. User Rights

Users have the right to:
    •    Access their personal data.
    •    Request corrections to their information.
    •    Request deletion of their data, subject to legal and operational requirements.

8. Changes to This Policy

Maghsala may update this Privacy Policy periodically. Any changes will be communicated through the Platform.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
    •    Email: khalid@maghsala.co
    •    Phone: +966671099035